Booking terms

CabMe is a booking service that connects you with council-licensed hackney carriage (taxi) drivers. Your journey is provided by the licensed driver. CabMe is operated by [company name, company number, registered address].

• Local journeys (within the borough) are charged on the taxi meter at the council’s official fares. The price you see when you book is an estimate for the usual route and is never above the council rate for that distance. Traffic, waiting or a change of route you ask for can change the meter fare.
• Journeys that leave the borough and airport trips are charged at the fixed price shown when you book. There is no meter on these trips.
• There are no booking fees and no charge for paying by card.
• Council-approved extras may apply: 50p per extra passenger, and a soiling charge if the taxi is left unfit for use.

Paying by card

1. When you book, we place a temporary hold on your card. For local journeys the hold is the top of your price estimate plus a small margin; for fixed-price journeys it is the fixed price. A hold is not a payment – your banking app may show it as “pending”.
2. When your trip ends, the driver confirms the meter fare and we charge only that amount (or the fixed price). Anything left of the hold is released straight away. Your bank then removes it, usually within a few working days – this depends on your bank.
3. If the meter fare is higher than the hold (for example heavy traffic, or a stop or change of route you asked for), we charge the difference separately to the same card. You will see two amounts, but together they are exactly the meter fare. Your receipt shows both.
4. Bookings made days ahead: a hold only lasts a few days, so we save your card securely with our payment provider when you book and place the hold about 24 hours before pickup. If the hold fails, we’ll text you to update your card. If the card isn’t updated in time, we may have to cancel the booking and will tell you first.
5. Cancelling before a driver is on the way releases the hold. Nothing is charged.

Paying the driver

You can also pay the driver the meter fare by cash or card at the end of the trip. No hold is placed if you choose this.

Card security

Card payments are handled by [payment provider, e.g. Stripe]. We never see or store your full card number.

• Airport trips have a fixed price, agreed when you book.
• Going to the airport: we suggest a pickup time based on your flight. Please be ready at that time.
• Coming from the airport: your driver meets you after your flight lands. Waiting is free for the time shown on your booking. [Waiting charge after the free time – to be confirmed.]
• [Airport drop-off and car park charges: included in the price / added to the price – to be confirmed.]
• Please give us your flight number so we can plan around delays.

Please be ready at the pickup point. Give the driver your 4-digit booking code before the journey starts. If you can’t be found after the driver has waited [10] minutes and tried to contact you, the booking may be marked as a no-show.

You can cancel free of charge from your booking page before a driver is on the way. Repeated no-shows may mean we can’t accept future bookings from your number.

Drivers may refuse a journey for safety reasons. Abuse of drivers will not be tolerated.

Please use our contact page – we aim to reply quickly. You can also contact the council that licenses the driver.