Quick answers to common questions. Can’t find what you need? Contact us.
Local journeys use the council’s official taxi fares. We show an estimate when you book; the taxi meter decides the final fare. Out-of-borough and airport trips have a fixed price agreed when you book.
No. We place a temporary hold on your card when you book and charge only the meter fare (or fixed price) at the end. The rest of the hold is released. See How payment works.
No booking fees, no card fees and no surge pricing – ever.
Yes. Every driver is a council-licensed hackney carriage driver, and we check their licences and vehicle documents every day.
Yes – choose Airport on the booking box. You get a fixed price and a suggested pickup time based on your flight.
Use our contact page and choose Lost property. We’ll contact the driver straight away.
Last updated 8 November 2026